How to make Resource Management easy with Tech Solutions? – Expert Talk with Katherine King

How to make Resource Management easy with Tech Solutions? – Expert Talk with Katherine King

[Music] hello everyone i’m rachel and i welcome you all to executive corner expert talks today i’m speaking with catherine king catherine is the ceo and co-founder of yaris technologies yaeris helps manage complex business workflow processes and here at calkin we bring you industry leaders successful business owners market and equity advocates all under one roof to help you discover the insights of the stock market and how you can create multiple passive income streams a very warm welcome to you today catherine thanks very much for inviting me on rachel appreciate your time good to speak to you today now first of all could you tell me about your company and where the inspiration came from sure um the com our company yaris technology is really the our purpose is to bring people together to manage very complex services in very deep market verticals so we’ve got three different um platforms one called console that manages construction for telcos and utilities another called arnie which deals with automobile insurance claims management that’s for insurance companies and daisy chain which is a legal operations and matter management application for corporates and what you may or may not be aware is that services make up about 70 or 80 percent of the economy whereas goods are more about the 20 to 30 percent um range so applications and platforms now that are working in this field of managing services are really kind of the last frontier some are in use now and more are being developed but it’s actually astounding how much more complicated it can be to actually procure and manage services than to actually procure and transport goods excellent thank you now processes and people are valuable resources of any business managing service providers and subcontractors can be costly and quite stress inducing what breakthrough developments do you believe there are that make resource management easy that’s a it’s a really good question i i suppose uh resource management isn’t necessarily um easy at any point really because say for example if you think about construction or repairing a smashed car you’ve got to think about the process itself you know create a job define the job add artifacts and instructions and search for providers check locations i choose the quote the appropriate quote the start date there’s a lot of functions about it that make it quite difficult so the key to actually being a good manager of it is actually to think about how we can create efficiency and process improvement and reduce admin and automate the process really from the start to the finish along with providing a lot of integrations and enterprises and governments need cost-effective solutions for procuring and managing professional services and contractors how does a yaris system support the productivity-minded enterprises and governments um i think the most important thing that we do actually is uh provide really interesting data to people so a lot of this is about reporting capability and collecting and assembling the right data to actually help people to understand what’s going on so what has happened what’s happening now as well as what actually what’s going to happen having that predictive capability so the analysis of that data is a key part of what people are doing to to create that cost effective solution and for that for actually people who want to be productivity-minded the data is everything because it helps people to make make those decisions but it’s all really about as well functionality to create efficiency and process improvement reduced admin automating from start to finish those integrations and it’s some for example our product annie examples um the example here is about um for car repair where we integrate the process and bring people together the insurers the assessors the repairers the salvage agents parts lists vehicle valuation guides quote systems invoicing systems i’m getting a bit geeky but you see the point here that it’s actually all about bringing people together share information speak together work together communicate together and then get a better result and you mentioned earlier your cloud-based management application called console what can you tell me about this and what applications are there uh console is a fabulous system it was originally built in a joint venture with telstra our largest telco company in here in australia um it’s the purpose of it is that it’s a construction tech platform that brings people together to create construction outcomes in a way that benefits all of the players so the telcos the subcontractors and all of the other providers who work in the system because it helps people to choose a really good supplier based on a kind of a star ranking helps to streamline these very complex work orders these processes here so you’re managing the work order the forms the acceptance the variations you know review and approving and you want to be able to do that in just a few clicks and it’s also about getting real-time data to and from the worksite so you can see what’s happening today not just what happened yesterday or last week and it’s all about that tracking and monitoring projects and dealing with a whole lot of documents as well as communicating in a kind of really centralized way and you’ve also developed a legal panel gateway with your original development partner the victorian government so how does it benefit the legal service industry our first product was the legal panel gateway that’s still in use by one of the uh governments now to it’s actually manages panels of law firms so again it brings people together to manage these complex services on a platform and we’ve actually continued to develop that product and now we have a next generation product from that that legal panel gateway called daisy chain which is now a leader in legal operations and matter management for corporate systems so daisy chain helps people actually you know sleep at night really because they know their matters are in order and they can find things they can reuse things and it keeps people and matters and and reporting in one place you know this brings these applications bring people together and it’s both working internally within your own corporate legal teams but also with external law firms so you can really i guess maybe the most important part about it is that it helps legal teams to demonstrate they’re doing really constructive things within their organization they’re working hard they’ve got strategic kinds of values they understand where the organization’s going they’re not just trying to stop people from doing the work they think they want to do they’re providing strategic value and so as a result of that you’ve got that ability then to manage resources and got some real transparency into what’s really going on across the organization and how does urs technologies ensure continual innovation and optimum domain knowledge to help shape its solutions that’s you know i think a lot of people who work in the area of technology really have to gaze a lot at their navels we really need to think who we are and what we’re trying to be and where are we competing and who are our competitors um so we what i guess that one of the best areas that we find knowledge from is our actual employees you know they’re learning they’re innovating they’re growing they come with great ideas we also listen to our current customers they’re the most important part of our company i guess they’ve got great ideas about where our technology should go and and they want to also inform our roadmaps and we talk to users in the field no end users or construction workers or maybe people repairing cars or legal service providers and we listen to our customer support team as well they’re on the front line they’re listening to our customers all the time as well where we’ve got competitors that we you know we reflect on their um their contributions to the market and their functionality and we think about those broader market trends and how they affect us and you know now we’re building ai into all of our products and i guess the whole point is really to iterate iterate iterate continuous improvement and discussion and involvement and to try and bring as many people into the organization to provide that thinking as we possibly can that sounds great well it’s been lovely to chat with you today catherine thank you so much for your time thank you very much for having me rachel and thank you for the interesting questions have a great day thank you you too and with that i will sign off for today but watch this space for more till then stay apprised and invest wise with calkine you
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How to make Resource Management easy with Tech Solutions? - Expert Talk with Katherine King

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