S02 E32 Safety Monitoring in Aged Care – Jayne Connery (CCFTV UK)

S02 E32 Safety Monitoring in Aged Care – Jayne Connery (CCFTV UK)

absolutely and i think it’s important because we’ve also now raised awareness to how much safety monitoring can save the nhs in resources and the care home and it’s astronomical i mean it goes into the i think it’s 138 million um a year if it was put over the whole of the care sector you know this this again is something we we really do need to talk about we need to get out there silver adventures is a content and technology company dedicated to improving the lives of older adults through immersive virtual reality experiences and this podcast is our opportunity to hear from industry experts thought leaders and passionate individuals to share with you their knowledge expertise and experiences welcome to the aged care enrichment podcast [Music] hello welcome to the show my name is ash denis and we’ll be featuring another interesting international guest today we’re chatting to jane connery from the uk about safety monitoring in residential aged care jane founded the organization care campaign for the vulnerable or ccftv to advocate for communal area video monitoring in care facilities and through her work she puts forward a very compelling argument that monitoring is actually in the interests of not only the residents but also care workers and the providers themselves which you’ll hear in this episode care campaign for the vulnerable also support care workers and families all around the world through incidences and disputes in aged care so if you know someone who is in need of support they may be able to provide some help if you missed our episode last week we’re actually celebrating our one year birthday and we’ll be featuring some special messages from friends in the mid episode break for the next few weeks and again we’ve got a very surprising shout out from someone we had no idea was listening in anyway that’s enough from me we hope you enjoy our interview with jane connery well jane thank you so much for joining us on the podcast today that’s my pleasure thank you for inviting me on absolutely and maybe a good place to start might be with your mom’s experience in residential aged care my mother sadly passed away in november uh 2019 just a year after my father my mother was diagnosed around 2009 she was displaying sort of worrying signs of memory and i’m going to fast forward it because it it it is very lengthy but she was eventually after a battle with the family and with local authority diagnosed with dementia then we had the stresses of funding and and then going into an appropriate care home that itself was one long battle but when she got into the home i was working full-time for an airline so i was busy with my own work but my mother’s care and safety would obviously always be my priority so i placed her into a care home that looked fine went in to view it and i was promised she would be safe and looked after and there would be a level of good care afforded to her so that was my expectation yeah understanding in any walks of life things evidently can and do may go wrong i sort of thought well you know she’s in the care home now she’s going to be safe so that’s really where it all started it was a very worrying time yeah absolutely and you must have as you moved her into the care home that’s a very vulnerable thing to do right you need to have a lot of trust in the people that you’re leaving your mum with and out of that you created this organization care campaign for the vulnerable can you tell us about the sorts of issues and topics that you really wanted to address in the creation there yes i’d like to add on from that that when my mother was in the care sector there were many incidences of fantastic care that came from individual carers that had empathy um was interested in caring you know so it’s important to say that you know were days when i thought oh this care is on today so i can breathe and go you know the issue the reason why i set up care campaign for the vulnerable was very simple i saw just through my going in and seeing the concerns and the issues that i was faced with i saw a real need for greater transparency and clarity around incidents within my mum and other residents care because what you have to remember is my mother and other residents in that particular home had a cognitive impairment they had some form of early stage dementia middle stage dementia or late stage dementia so i found that when my mother had injuries to her body or she was telling me she was being not nicely treated in the early stage of dementia it became very evident that her word wasn’t enough and i saw that very early on and it was literally when my mother told me one day when i came in from my work i went in to see her one afternoon and it says it’s as vivid now as it was nine years ago and she just looked at me and she said a carer attacked me last night and i think it was one of those moments where my stomach went to the floor and i believe my mother straight away by what she said how she said it with clarity and concern she was upset and after a very brief discussion with my family we called the police and obviously went to management it turned out it’s a very long safeguarding issue with suspension of carers but it turned out that my mother was in fact assorted the carer admitted it but she was just let go from her job as far as we know there was no interaction we weren’t sat down in an office we weren’t discussed no apology we just carried on i knew nothing about care i knew nothing about how would i take my mother out of this place i learned very quickly and it was there and then i knew that there had to be some form of evidencing particularly in a dementia care home um for incidents accidents i mean my mom had injuries where she was allegedly had fallen and this is really feasible because we deal with care campaign now highest concerns of of falls in care homes or unwitness falls yeah i then decided why isn’t there safety monitoring in the least in communal areas um and it started from there well quite the journey there and to talk about safety monitoring are you speaking about video monitoring yes uh safety monitoring would be video monitoring so it would be like in any work office space it’s a communal area so we champion and advocate safety monitoring in the communal areas and there’s a real reason for this because people say some people say to me well abuse happens in private rooms why wouldn’t you advocate cameras in private rooms i can honestly say that the majority if not all incidents that we deal with and have done over a period of nine years is incidents in communal areas wow and in communal spaces elderly walk a lot they walk around they wander you know you’ve got lounge areas where people are sitting there doing activities so we sort of found through our research that families were coming to us and it was in these areas that they had their issue we’re not against cameras in bedrooms but what we would absolutely advocate and would need to be done would be best interest meetings if that person or that resident did not have full capacity and it would have to be done in a very responsible way for proper compliance proper regulations you can’t just go into private rooms and stick over camera yeah but if a family was truly concerned about concerns about falls wanted to keep an eye on their loved one for the right reasons not through personal care then we would hope a provider would look at that with a family in the best interest of the residents yeah absolutely and to go back there to the the public spaces that you’re talking about and if you’re reviewing incidents or you’re working with a family to examine an incident is this just falls or what sorts of scenarios you’re looking at we again i’m going with what care campaign for the vulnerable is brought because i can only really emphasize the need on what families are telling us they want and care workers it’s important to note that when carers are taking care of vulnerable elderly they themselves are made vulnerable so we we very much champion carers our dedicated care workers to be safeguarded and protected as well but i think that going back to your initial question that the majority of concerns that we are going into meetings with with families over their concerns is unwitnessed injuries through what is told as unexplained injuries you know we’ve dealt with some very horrific uh incidences where lives have been put at risk through these injuries and fatalities so it’s um they are unwitnessed so this is why we advocate safety monitoring to evidence and you know this isn’t about spying all those myths that are often spoken about when you talk about cctv safety monitoring it’s there for everybody’s protection and to evidence and to ensure that carers are being protected as well through unfounded allegations yeah absolutely it sounds like what you really want is an objective witness to document what’s going on and like you said that there may be incidents where an accusation is leveled against somebody who’s working within a care home and that’s unfounded and having that documentation there is going to clarify the issue i think that’s an important point and again you know we also support care workers and i’ve spoken to care workers i’ve supported them in meetings with providers and it’s truly distressing and there are lengthy and costly investigations that homes have to do when they don’t have safety monitoring and carers can be suspended and that’s something that has really been brought to us over the years so we see both sides and we know that what we deal with that care campaign for the vulnerable there is an urgent need for better transparency in these homes what kind of resistance do you often hear from care providers to installing safety monitoring it’s a really good question i think in the beginning and i’m talking eight seven you know years ago it was pretty non-spoken about it was something that oh gosh no no no you know dignity privacy gosh awful that was what was met with me when i reached out and started care campaign for the vulnerable thankfully you know now in the last i would say the last four or five years it’s becoming something that providers are seriously contemplating for the right reasons and we do go in to care homes on the invite of providers and management to talk to staff and families about the benefits of safety monitoring in their workplace and in their communal area in their home and it’s very successful and i have seen a very positive shift i’d like to see a bigger one with it but we’re very grateful that providers are now talking about it you know when we hold events or round tables on this subject they’re full and we’ve got major industry leaders coming to our events and that’s a huge step for us yeah i i can imagine that for a care provider interested in implementing safety monitoring they would need to communicate with the staff and to convince them of the need of it as well because they would also be then documented in their day-to-day work how is that conversation often held again it’s vital that when a provider talks to us or contacts us and said we’re going to play safety monitoring after seeing all your posts after following your initiative and your organization we are now considering placing up safety monitoring in communal areas and i’m delighted and you know often they invite me in to have a look and again this is something that we love to promote it’s very difficult because when providers say you know we’re going to place up safety monitoring i always say you you must have the conversations you must talk to families you must talk to your staff and residents who have full capacity it’s important the conversation is spoken about because i can understand when you you don’t work in a place where there’s cameras and then suddenly one morning you walk in and there’s cameras in those areas and and i’m going to be completely honest you know whilst it should be accepted by professionals to have this technology in their place of work we have to remember it is someone’s home but for a period of time that they’re there but again we speak very vocally that safety monitoring is not just there to spy it you know it well it’s not their spy it’s there to ensure that issues are transparent that may happen and it also you know we’ve got to also talk about the other positives that it’s there for it can aid in training with carers you know providers can look back can see great work being done and it can also pick up maybe issues that aren’t quite going right and to have that discussion in the training room with it it’s not just there to pick up incidents it’s there to aid training that’s really important yeah using it as a good news tool not just a bad news tool being able to take some positives out of it that must be a fantastic sort of opportunity for care providers as well absolutely and i think it’s important because we’ve also now raised awareness to how much safety monitoring can save the nhs in resources and the care home we have an ambassador care home in the uk that has safety monitoring in its communal spaces and we brought them on board to um work with us on promoting this technology in care particularly in dementia care and they had come up with how much they had saved over you know four care homes that they had how much cost savings that they had saved by not calling out an ambulance when a non-witness fall happened and it’s astronomical i mean it goes into the i think it’s 138 million um a year if it was put over the whole of the care sector you know this this again is something we we really do need to talk about we we need to get out there which we’re working very closely at the moment with joe morrissey mp who is supporting our cause and hopefully taking it to parliament in september hey guys liz baldwin here i manage the team at expression audiology i’m dr penny moyle ceo of race against dementia or rad it’s our kid i am the president of the new zealand society of diversional and recreational therapies it’s professor joe barcock here i’m vice chair and deputy scientific chair at ending loneliness together congratulations on your first year anniversary keep those podcasts coming i just wanted to say a big congratulations to the ace team on their one year anniversary congratulations guys on the podcast’s first birthday i would like to congratulate you on the first year anniversary guys you are truly inspirational from all of us at meaningful aging australia happy first birthday aged care enrichment podcast hi ash and colin here some of your friends have asked me to say well done osama for a one year anniversary so well done they pay me loads of buns bunsen burn a nice little earner to do this message so yeah um apparently they’re impressed you know with all you’ve achieved this year and as they say where there’s a will there’s a relative who said death can’t be funny so thank you and goodbye [Music] fantastic so just to dig in here when we’re talking about video monitoring is this cameras or sensors and yes it’s cctv it’s there’s so many i i really don’t want to get into it on this podcast but that there is vast amount of up-to-date technology that can be used to help protect dignity you know it would only be on an on an event basis if something did happen then you could go back there’s so much technology out there today but i think you know you only have to walk down the road in london or anywhere in the street and you’re protected by cctv you know communal areas you know warden controlled areas where elderly and young people live safety monitoring is there for your safety it’s not there for anything else it’s there for your safety i guess that’s my next follow-up question is then in terms of best practices if you have a system installed are you storing and then reviewing if only there’s an incident or what’s the sort of reviewing you recommend there you look you know i’ve always been very transparent about this i set up safety monitoring as someone that worked for virgin atlantic visiting my mother who was in a care home and was you know suffered failing suffered serious incidences i’ve learned a lot over the years about the types of technology that’s out there and how providers could work with it in their home but we leave that up to the provider it’s important that each home and each provider works with what’s best for them and in their home for us the best outcome for us would be independent monitoring so somebody from the outside brought in but as any positive way we would endorse you know safety monitoring in a communal area if a provider decided to have it to us that’s a positive and you said you’re working with an mp there is this something that you could see potentially as a non-negotiable as offering age services that you need to have safety monitoring again i work probably more now with care providers and within the sector and i’m i am very mindful that while we really want to see this across the whole of the sector as a best practice as carrying out best practice when joe morrissey was interested in what we were doing and was still very much you know she’s still very much involved with our case studies and what we’re doing we actually brought safety monitoring to parliament in 2018 and we got a lot of press coverage here sadly it just didn’t make the grade you know it ended as quick as it started and i i find that with anything with aged care in in the uk i don’t put the emphasis on proper safe proper funded proper support in this country is good at the moment or has been i think we have a bit of a battle there with aged care in the uk the emphasis is not put on it by government this government or governments before you know i don’t really want to get too political but we have to start putting the emphasis on how much focus we place on our elderly and more and importantly our most vulnerable elderly in care homes they’ve contributed a lot in their lifetime and they deserve to be looked after and to be properly funded and to have a government that will put them as a priority we haven’t seen that during the pandemic and that’s something that we are quite vocal on as well yeah and uh i’m sure it’ll come as no surprise to you that in australia as well there’s similar sentiments throughout the pandemic that care for the elderly is not really where it needs to be but perhaps that’s the best case scenario that you can have something that’s mandated with independent review and that might be a future goal well i think that’s the way we’re sort of looking at it now for me and i like to work very simply i like to think very simply i i don’t and it works for me i just don’t complicate matters i believe that we’ve got probably i think five very big providers in the uk and i always say that if one of them took the initiative to pilot communal safety monitoring particularly in dementia communities i believe the rest would follow because it would it would promote best practice that you know one of the biggest uh providers has taken that initiative to put their service users and staff first and for me it’s as simple as that yeah and do you know like around the world are there any places where this is where safety monitoring is standard or is this kind of a global issue to get this going i think it’s a global issue because we actually hear a lot from care workers in australia we get a lot and we get a lot from america we get a lot from europe like ireland we get a lot from norway so we do get correspondence and messages come through saying you know this isn’t just the uk issue yeah and it is very concerning so you’re working with care workers and also supporting families who’ve who have grievances that haven’t been addressed can you talk us through some of that work well you know it’s it’s very very intricate in that when a family in crisis probably at their most vulnerable time um at the most emotional time they contact us normally when all other avenues fail and that’s normally what happens when they feel the cqc which is the care quality commission there the inspectorates um are not stepping up we understand that they are limited because they’re inspectors so they take the information in general terms i find and our organization finds that a lot of families don’t quite understand how the care sector works in many cases so again that’s something that we come in and we give that’s quite invaluable we will discuss with them what’s being said in meetings that they might not quite grasp and we work very closely with safeguarding commissioning groups ccgs social workers uh adult safeguard team so we work to find the best solutions we’re dealing at the moment with a high volume of what we call revenge evictions with our elderly which is extremely concerning also can you explain that what’s a revenge eviction well we attain many many meetings and we have done over a period of four or five years where somebody with and we did a lot with dementia so an elderly person with who’s gone into a care home maybe a few years previously their needs have increased and they now need to be moved so in a best interest meeting it will be stated that all the assessments have been done and they will now have to be given a period of notice that’s absolutely understood and we support families through that to find another placement um that’s just what can happen in care homes and providers are absolutely adamant on working with the family working with that resident um to ensure that they have a very safe transition to another care placement that’s fine we get that but what’s becoming more and more apparent to our organization which is extremely concerning is families are coming to us saying that they their loved one many end of life many at a very late stage in their dementia are being given notice because the families are raising legitimate complaints and that is something we have seen ourselves in meetings and it has been stated you know in that meeting by every agency that moving this resident or moving a resident would not be in their best interest but it still goes ahead because the provider has made a decision that will you know that they they want to not have to um well to simplify they don’t want to have to deal with the problem now i’d like to sit here and say that’s very rare it’s not not coming into our organization sadly i can only talk about the cases coming into us of course and what we see i i can’t comment on a general scale but there’s been a huge volume which we’ve spoken about publicly and and our worry on this um and we are actually holding an event around this issue because we find that it’s becoming very serious we would like to see every eviction that is served looked at by an independent body from outside so every eviction that a provider has to say has to happen or period of notice then we want that to be looked out from an outside independent organization to be seen whether or not there were legitimate issues that haven’t been addressed or whether the provider is absolutely correct that this is in the best interest of that resident wow so it does sound like an issue with regulation and oversight how do you make how do you spark that change does that come from government does it come from an industry body where does that start it comes well from our perspective it comes from talking about it so i’m very vocal in a very responsible way you know we are very fair you know i i don’t want to say that the whole of the sector is affecting elderly vulnerable people they’re not as i said you know these are cases coming to us that are very concerning it’s not one or two and it’s increased since coped and that was something that i picked up very early on when we were getting correspondents saying our loved one is being served notice and we are absolutely aghast that they can be served noticed during coved we were very concerned about that and whilst we know that in the care sector if a provider cannot meet a loved one’s needs yes it’s that obviously in their best interest to be moved to a placement that can and we know that happens you know we are that worried that we are now raising this more publicly yeah to say this has to become more transparent this action yeah absolutely that is definitely needed yes some more scrutiny on this process yeah jane this is very important and uh you really opened my eyes to something that i wasn’t even aware was was occurring in some facilities in the uk and i’m sure that there are facilities all around the world that have this this really speaks to what the experience must be like for family members there might be this fear that if you raise a concern with the way that care is being provided that there could be a reprisal absolutely we get that every day i spoke publicly about this only a few days ago that we were receiving messages where loved ones had been evicted yeah from their home they had been given notice some legitimately some were questionable in our mind but they had gone into a new care home and families then have come to us saying that they have got further issues in this new home but they’re scared to raise the teresa because they fear another eviction which would not be good for their loved one because you have to remember these elderly people are at later stage many of them and they’re old you know that they’re at a time in their life where they should be settled they should not be moving i mean that’s stressful for any of us at any age so we we were very concerned by the correspondence coming into us where families were prepared to let personal hygiene slip they were thinking gosh if i raise this i’m going to be seen as a troublemaker that’s a very dangerous culture yeah absolutely four family members and four care workers who are in need of some support they can reach out to you guys at care campaign for the vulnerable could you give us some information there where can people contact you well we have a website it’s ccftv.co.uk we’re on all social media so we’re twitter linkedin which is under jane connery uh instagram and facebook so we we are across social media and um on our website we have a live talk app so you can actually you know any issues can go direct to myself or another team member and our email contact form is on there so we’re you know or google us okay campaign for the vulnerable um you can get us on there yeah that’s great jane this has been really insightful thank you for your time is there anything you wanted to cover before we we leave it there no i just want to thank you for inviting me on on behalf of care campaigns at the vulnerable and uh you know we’ve all been through a very difficult 16 17 months and we’re thinking of you over there thanks so much for your time jane my pleasure thank you well we hope you enjoyed this episode of the aged care enrichment podcast brought to you by silver adventures don’t forget to subscribe to the podcast on apple podcasts spotify or wherever you’re listening and if you’re enjoying it please leave us a review we’d really appreciate it if you’re interested in finding out how immersive virtual reality experiences can enrich the lives of older adults visit the silver adventures website today at www.silver that’s s-i-l-v-r adventures dot com dot a u see you next week [Music]
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S02 E32 Safety Monitoring in Aged Care - Jayne Connery (CCFTV UK)

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