YOU CAN NEVER HAVE TOO MUCH RAM | Tales From Tech Support

YOU CAN NEVER HAVE TOO MUCH RAM | Tales From Tech Support

hello everyone welcome back to another episode of our slash tales from tech support in today’s episode you can never have too much ram an angry professor and his coffee damaged laptop gave me enlightenment and laughs your father deleted all my files oh so i don’t have to delete my files one by one before we get started make sure to subscribe so you will never miss a video so let’s get started you can never have too much ram a few years back i was running a small tech support company the company isn’t around anymore for various reasons but i did get several good stories out of it this is one of my favorites keep in mind that this happened several years ago somewhere around 2012 so my memory may be a bit fuzzy on the exact details i got a call one day from a guy who ran a local store that sold workout supplements and equipment his pos point of sale terminal kept blue screening as it was his only way of tracking inventory and taking credit cards he was understandably concerned when i arrived a little while later i found the owner sitting at the pos terminal browsing the internet turns out the pos terminal was in fact just an old desktop he had installed his pos software on and used for entertainment when things were slow after introducing myself he explained that the pc would just randomly crash while he is using the internet and of course insisted that he wasn’t doing anything unusual that would cause a crash i took a seat at the computer and started poking around to see what i could find deprived of his precious cat memes the owner wandered off to the back room unfortunately he was the only employee at the time and as i was the one sitting at the checkout counter customers started coming to me with their questions they usually went something like this customer excuse me what supplement would you recommend for my me wow that sounds terrible but i don’t work here the manager just went to the back for a few minutes you could ask him when he gets back up here after which the slightly confused looking customer would wander off between distractions i managed to find several out-of-memory crashes listed in the event log that matched up with the times the owner had given me i pulled up the system specs and saw it was running four gigabytes of ram should be enough for what he was using the computer for around then the owner came back up to check on my progress owner any luck me it looks like your computer is running out of ram just before it crashes but you should have enough for what you’re using it for you said you were just browsing the internet when it crashed what browser do you use owner chrome me well chrome is known as a bit of memory hog but i’ve never heard of it eating all of a pc’s ram like this i’ll keep looking into it don’t worry i’ll get it fixed owner good it’s a huge hassle to have to reopen all 500 tabs every few days me oh i’m sure it wait what did you say 500 tabs owner well i’m not sure the exact number but i think that’s about what i’m up to every time it crashes me but i what do you even need 500 tabs for owner i just like to keep a record of what all the websites i go to are so i just open every link in a new tab after wiping the horrified expression off of my face and replacing it with my professional technician look i explained that this was likely the source of this problem and that the simplest fix would be to just stop opening so many tabs and use browser history instead owner i can’t do that history isn’t detailed enough i need my tabs isn’t there some other fix we decided to run a test to make sure this was actually the problem before going any further after making sure that all of his data was saved and backed up i set chrome to open his home page with every new tab he was using yahoo open task manager to monitor the ram usage and started spamming the new tab button it didn’t take long before nearly all of the four gigabytes was being used and performance had dropped considerably but windows was doing a good job of preventing it from topping out every new tab increased ram usage but whenever it got too close it would drop by several hundred mb either windows was moving stuff to the paging file or chrome was shutting off older tabs each time this cycle repeated it would take just a little bit longer to reduce the ram i could almost feel windows groaning under the strain finally somewhere around the high 400s it gave out and i was greeted by the infamous blue screen of death me well it looks like that was your problem if you could just use less tabs you should be fine owner that’s really not an option you said it was running out of ram can i just buy more ram me hesitantly you could but i can’t guarantee that would fix your problem there might just be some kind of unavoidable issue in chrome once you get to that many tabs manager i’ll take that chance there’s a best buy next door can you get some ram there and install it today me it’s cheaper if i order the parts through my own supplier but that might take a couple of days owner i just want as much ram as i can get today i’ll pay whatever that costs and so about an hour later i was running my test again on sixteen gigabytes of ram after about six hundred tabs with no crash i declared victory collected my check and left the delighted owner to trying to see how many tabs he could open now the money is no object customers were always my favorite an angry professor and his coffee damaged laptop gave me enlightenment and laughs me the green and keen pfy junior sysadmin slash support person in the computer science department at a large state university a couple decades ago my first real job prof the one root and surly professor in a department otherwise full of wonderful people phd in computer science but known for printing out his emails before reading them had two moods yelling and yelling loudly boss senior sysadmin my boss an effortless genius at solving bureaucratic and people problems unflappably polite but also didn’t take crap from professor scene the cs lab i was hard at work on something or other when prof burst in he never just entered quietly he always burst in without any pleasantries and left without the door boss was respectful to prof but didn’t take crap from him so naturally when prof wanted to yell and badger at someone i being the pfy was an easier target this particular incident occurred about a week after he had used some grant money to buy the fanciest most expensive laptop anyone in the department had ever seen which he used for the arduous tasks of running notepad and printing emails prof yelling this laptop is broken i demand that you fix it immediately me let me take a look looks like you spilled coffee all over the keyboard prof yelling loudly that is a ridiculous accusation i resent that i never drink coffee near the laptop i’m a professor don’t talk to me like that i’m telling boss how rude you were i wasn’t super worried boss knew this guy and how often his printed out emails had coffee stains on them i looked closer and before thinking blurted out dash me and cream it would seem proffvine’s boss calls him over and angrily escalates to boss in my presence prof and so i demand you fix it immediately boss it doesn’t even power up we can’t fix that it’ll have to go back to gateway prof it’s under warranty make them fix it boss lets him dig the hole nice and deep boss warranty won’t cover a coffee spill prof it wasn’t a coffee spill i demand a warranty repair immediately and we won’t pay one cent for it exit professor now i am a green in keen pfy what would lassie do now me what on earth do we do here boss gets a sly smile boss ship it in for a warranty repair like he asked me but won’t they just reject it boss of course me but bosses smile depends bus and make sure to document for them that we refuse to pay even one cent for repair just as prof said and so begins my enlightenment off goes the laptop prof stops by every day for the next week or two asking if the laptop’s back if we’ve heard anything etcetera i’m sure the pain of having to print his email from a mere average computer was really getting to him finally we get a package back from gateway i was about to open it but boss says no he calls up prof to tell him his laptop is back prof of course rushes over immediately prof so it’s back does it work boss here it is we haven’t opened it yet prof almost looks excited as he opens the box there’s the laptop with a repair order on top reading warranty claim denied rejection reason system board damaged by dried brown and white liquid and smells of burnt coffee it also to add insult to injury hilarity included a bill for the return shipping fee prof stood there staring he literally got red in the face he yelled some more loudly boss and i just sat there trying hard not to grin too obviously finally prof well how do i get it fixed then boss pay for the repair prof all right then send it back prof then looked at each of us intently in an almost threatening manner prof but it wasn’t coffee got that it wasn’t coffee your father deleted all my files so my mother definitely not of the computer generation learned how to type on a manual typewriter while dad was into electronics early and got his degree so he knows computers called me into our computer room one day and she was absolutely livid your father deleted all my files what why would he do that i don’t know but i went into word to access my church files and they were gone he used it last he deleted all my files well let me see what i can do if the recycle bin hasn’t been emptied yet i can restore them nothing new in the recycle bin and it has old stuff in it so it hasn’t been emptied they’re not deleted maybe he just moved them somewhere else where were they stored before my documents no not your documents you have your own computer they’re my documents on this computer and your father deleted them no mom i mean the folder called my documents it’s the default storage place for newly created documents see you open this folder here and then you can see all the documents on the computer oh that but that’s not where i saved them to ok where did you save them word you created them in word yes but where did you save them in word i saved them in word i push the little button with the floppy disk on it that is how you save them but where did you save them in word will you listen to me please i save them in word you can’t save things in word it’s not a location it’s certainly is i save them in word i’ve always saved them in word and now your father used the computer and they are gone aha okay show me please she then proceeded to go to the file menu and down at the bottom where the four most recent documents were listed lo and behold dad had opened four new documents and hers were gone they were in my documents of course i opened them for her and told dad to always be sure to open up mom’s four church documents just before closing out word i wondered what would happen if she ever needed a fifth church document oh so i don’t have to delete my files one by one this is just a shorty but it still managed to make my day so this lady came in the other day picking up her replacement iphone you can tell she has no certificate in computing but she’s always very nice and understanding we go through the process of configuring the new device but we failed to restore her backup because she can’t think of the password she set earlier she said that’s no big deal she doesn’t have too much personal data on her phone anyway so i set her up with her account and stuff and ask her if she’s ready to turn in her old iphone but her yes sounded a little hesitant so i told her to keep it for another day or two just to be safe so far so normal the next day i get a chat from her asking a generic question about the new device followed by something along the lines of i realized i need to delete my personal data notes emails photos etc may i keep it for another week let me know if you have any constraints on it to which i respond with no worries take your time in order to perform a reset on your iphone just how to reset no response for a while oh so i don’t have to delete my files one by one thanks for that info julian unso you already saved me a lot of time well [Music] you
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YOU CAN NEVER HAVE TOO MUCH RAM | Tales From Tech Support

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